Terms and conditions
- Ticket Booking Procedure: Ticket booking can be made at our sales point located at VIA CATARINA LANZ n° 24, 39030, San Vigilio Marebbe (BZ), by paying the full ticket price, or online through the PayPal service available on our website.
- Refund Policy: All payments made, whether in person or online, are non-refundable under any circumstances.
- Gift Coupon Validity: The gift coupon has no expiration date and can be used at any time.
- Deposit Policy: In case of no-show at the scheduled time, the deposit paid will not be refunded. It is the customer’s responsibility to adhere to the agreed time.
- Booking Modifications: Booking can be modified up to 7 days before the previously chosen date. Modifications must be communicated promptly to be accepted.
- Policy in Case of Bad Weather: In case of bad weather, the Zipline flight will be rescheduled to another time or date. No refunds are provided due to weather conditions.
- Right to Suspend Service: Adrenaline reserves the right to suspend ticket sales and/or evacuate the park for safety reasons, at any time of the day and without prior notice. This decision will be made to ensure the safety of all visitors and staff.